FAQS
Below are FAQs:
Q. How long does it take to ship my item after payment is received?
A. Standard Processing time takes 3 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that. For pre-sale orders we will ship before the agreed time, the scheduled time will be stated before placing the order.
Q. Will I get tracking?
A. Yes you will get tracking emailed to you once your label is created. Tracking will updated when the shipping carrier receives your package.
Q. How much is shipping?
A. Shipping is usually free when purchasing products from US or other overseas warehouses, but shipping from China is required
Q. Can I add to my order?
A. We cannot add to orders once they have been placed.
Q. Can I make changes to my order?
A. We cannot make any changes to your order once it has been placed. This includes your shipping address. Please check over and make sure your order and personal information is correct before submitting payment and completing your order.
Q. Does my order come with straws?
A. Items that come with straws are noted in the title and description. If your order included straws they are usually wrapped in bubble wrap inside of the big box the tumblers came in. They sometimes get mistaken as packing material and thrown away. Make sure to check your packing material before disposing of it.
Q. How long does it take to ship my item after payment is received?
A. Standard Processing time takes 3 business days not including weekends and holidays and then 3-5 business days with the shipping carrier after that. For pre-sale orders we will ship before the agreed time, the scheduled time will be stated before placing the order.
Q. Will I get tracking?
A. Yes you will get tracking emailed to you once your label is created. Tracking will updated when the shipping carrier receives your package.
Q. How much is shipping?
A. Shipping is usually free when purchasing products from US or other overseas warehouses, but shipping from China is required
Q. Can I add to my order?
A. We cannot add to orders once they have been placed.
Q. Can I make changes to my order?
A. We cannot make any changes to your order once it has been placed. This includes your shipping address. Please check over and make sure your order and personal information is correct before submitting payment and completing your order.
Q. Does my order come with straws?
A. Items that come with straws are noted in the title and description. If your order included straws they are usually wrapped in bubble wrap inside of the big box the tumblers came in. They sometimes get mistaken as packing material and thrown away. Make sure to check your packing material before disposing of it.
